How We Deliver Your Orders
What You See Is What You Pay!
ALL prices on our website include delivery.Each product on our website has two sets of purchase buttons, the first are yellow and give prices for delivery to the UK. The second set of buttons are in blue, show an EU flag, and give the prices for delivery to countries within the EU.
Order Confirmation Email
We send you an automateed Order Confirmation email immediately upon receiving payment. You will also get an email from our online bank - WorldPay - to confirm the transaction was successful. If you do not get your order confirmation email it is possible you have entered your email address incorrectly, in which case simply email us at sales at treasureyourhealth.co.uk and we will reply with a copy of your Order Confirmation.
24 Hour Order Processing
On a normal working day all orders received by midday will be posted that afternoon. Orders received later than midday will be posted the following afternoon.Orders placed after midday on Friday, at the weekend, or on a UK national holiday will be posted on the next working day.
"Your Order Is On Its Way" Email
We email you the same day to confirm that your order is on its way and to confirm the method of delivery. If for any reason we cannot post your order on time then we will email you with an explanation.
How Your Order is Sent
Single tub orders of products in flat "letter-box friendly" tubs will be sent by Royal Mail 1st Class delivery, so will usually be with you the following day.
Most other orders are sent by 2nd Class post. This should then take 2-3 days to reach you. We have an bulk-delivery agreement with the Royal Mail and sending by this method helps us to keep our prices low and to include free delivery. However, if you need your order sooner then please tell us using our freephone helpline on 0800 051 8388 and we will do our best to help.
Orders over the Royal Mail Small Parcel weight limit of 2Kg will be sent by courier.
If we send your order by courier you will be emailed with tracking details. We usually use Hermes for courier delivery and they usually deliver in 2-3 days.
Please note that whether your order is delivered by Royal Mail or by courier there is no delivery charge.
Order Not Arrived ?
The vast majority of orders to UK destinations will arrive between 1 and 3 working days after the order is placed. For mainland Europe the vast majority of orders will arrive between 3 and 5 working days after the order is placed.No delivery system is completely infallible... if your order has not arrived within 7 days please let us know by email (sales at treasureyourhealth.co.uk) or by telephone on Freephone 0800 051 8388.